Metro - New York

The hotel was in an excellent location and the room was very comfortable. The provision of complimentary breakfast and tea and coffee during the day was a real bonus for New York. The rooftop garden with stunning views of the Empire State Building was fantastic.The staff were helpful . I would reccomend it

Everything is at your finger tips. Shopping, sightseeing, buses, underground, public locations to sit and eat your take-away food and watch the world go by. The hotel was superb, the staff helpful and friendly, the room extremely comfortable and clean. A great complimentary breakfast and free tea and coffee available 24 hours a day. On the day we arrived we were lucky enough to also have complimentary cheese and wine, along with other delicacies. Not forgetting free newspaper and other magazines, such as Time Out. I would recommend this hotel withour any hesitation.

Good location near a subway. Easy access to Empire State Building. Concierge service for helpful in booking tickets. Clean and tidy helpful staff. Plenty available for continental breakfast.

very little

Some of the front desk staff were indifferent or oblivious. The room needs to be fumigated. Although I had long nightwear, I could feel bugs biting my legs and back. I finally got up, put a bath towel over the sheet, and was able to sleep a few hours. The front desk person seemed disinterested about this.

Check in and out was a breeze and I enjoyed the breakfast each morning.

There was no place to hang my towel in the bathroom and they took my wash cloth and did not replace it.

Friendly staff. Efficient service. Good contintal breakfast. Grill room facility for evening meals. Great location.

we have been up grated to a King size bd room so that was nice. Room was quite which is rare in NYC.

staff not friendly enough, rarely say "hello". Breakfast "soso" with plastic fork and knife n plate. no wifi.

Our second stay at the hotel. The room was a great size (for New York) and nice and quiet, very clean and we would definately stay again

Nothing really - didn't have tea or coffee in the room although it was available all day downstairs in the dining area

I stayed in one of their newly renovated premium rooms and they are gorgeous!! Comparable to the Thompson hotels. Definitely a great value with an amazing location. Would definitely come back and recommend the renovated rooms.

Proximity to 7w building and Korean restaurants

When booking thru online agencies you always get the room next to the elevator. It was quiet enuf but that was after we propped the banging fire door open.

The terrace was hands down the best part of all the hotels we stayed at in NYC.

Location, location, location! Also, my sister and I are both senior citizens and we appreciated being in a handicap-accessible room. We also liked the decor and the continental breakfast. I would recommend the Metro to anyone who's planning a stay in the city.

Friendliness of staff (with a special mention to Matthew, the doorman/porter).

The very slow housekeeping routine which took up to 3 hours to clean the room each day. Staff would start, leave room in a mess and go away before returning much later to complete. Also the non-availability of the Library during the post breakfast clear-up.

Rooftop bar complimentary continental breakfast coffee concierge

front desk staff Hotel room smelled of old smoke. Could use air freshners.

What a great find. Great reto feel. Very friendly staff and location was perfect for our overnight stay. Would highly recomend and will stay here for our next visit